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Terms & Conditions That Protect Your Account

When you open an account with idhoki88, you're agreeing to clear, straightforward terms designed to keep your withdrawals safe and your gameplay fair.

Account verification stepsPayment method rulesWithdrawal verification processAccount closure and data handling
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idhoki88 Terms & Conditions That Protect Your Account
HELP WITH TERMS

Get Clarity on Your Account Terms

If any part of our Terms & Conditions needs explaining, or if you want to dispute a transaction or account restriction, our support team is ready to help.

Live Chat Support Open the chat widget in your account lobby between 09:00 and 22:00 Jakarta time, seven days a week. Our support staff will walk through any term, restriction or dispute in real time.
Email Support Write to [email protected] with your account email, username and question. We respond within 12 hours on weekdays. Keep your email for our records.
In-Account Messages Log into your account, go to Settings > Messages, and send a support request directly. We track all in-account messages and link them to your account history for full transparency.
PROTECT YOUR ACCOUNT

How We Handle Your Data and Account Security

Your account data — identity documents, payment details, withdrawal history, and gameplay logs — is encrypted and stored on secure servers.

Data Encryption

All your account details and transaction history are encrypted using industry-standard TLS 1.2 protocol. Sensitive fields like card numbers are never stored on our servers.

Two-Factor Authentication

Enable two-factor authentication in Settings > Security to add an extra layer of protection. You'll enter a code from your phone each time you log in from a new device.

Identity Verification

Before your first withdrawal, we verify your name, address and payment method using documents you upload in Settings > Verification. This takes 2–4 hours and protects both you and us.

Session Timeout

For security, your session expires after 30 minutes of inactivity. You'll need to log in again to access your account. This prevents unauthorised access if you step away from your device.

Data Deletion Request

Go to Settings > Account Tools > Request Data Deletion. We confirm your identity, then remove your account and all linked data within 30 days, unless legal retention is required.

Cookie Management

Our cookies track your session, gameplay and device. Visit Settings > Privacy to see which cookies are active, or clear them in your browser. Some are required to log in; others are optional.

Questions About Your Terms & Conditions

We've answered the questions we hear most from players in Yogyakarta, Denpasar and across Indonesia. If you don't see your question below, reach out to our support team — they're here to clarify any term that affects your account.

Create your username and password, enter your email and phone number, confirm your age and location, then choose a deposit method. Your account is active immediately, but you cannot withdraw until we verify your identity. Upload your ID card photo in Settings > Verification within 24 hours.

Our core terms — like payment rules and account closure rules — cannot be changed by you after signup. However, we email all players if we change our Terms & Conditions. You have 14 days to review and reject the new terms before they apply. If you reject them, we'll guide you to close your account safely.

We monitor all accounts for location and payment method changes. If we detect a violation, we'll email you immediately with a warning. Serious breaches may result in account suspension pending investigation. You can appeal any suspension through Settings > Account Tools > Appeal Restriction.

We retain your account data for seven years for tax and anti-money-laundering compliance, unless you request deletion. We do not use this data for marketing. After seven years, we delete or anonymise your data unless required by law to keep it longer.

Yes. If your withdrawal was rejected, we'll email you the reason within 24 hours. Common reasons are missing verification or payment method mismatch. Go to Settings > Transactions > Withdrawal History, select the transaction, and click Dispute to open a support case. We investigate within 5 business days.

Daily Deposit references are Rp 100,000,000 per account. Daily withdrawal limits are Rp 50,000,000 per account. These limits are set to comply with local law and protect accounts from fraud. You can request a temporary limit increase by contacting support with a reason.

Yes, you can reopen a closed account anytime by logging in with your original email and password and confirming account reactivation in Settings > Account Tools. Your gameplay history and account balance (if any) remain linked. However, if your account was closed due to a term violation, reactivation may be denied.

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